1. On the EZVIZ App, users can only manage access settings and delete existing fingerprints, passcodes or proximity cards. If you wish to add new user access, please consult the User Manual to set it on the door lock panel. The L2S stores up to 50 fingerprints, 50 passcodes, and 50 proximity cards for access
2. Based on the usage of 10 openings per day. May vary due to frequent usage or other environmental factors
Frequently Asked Questions (FAQ)
When you purchase from the EZVIZ Australia Official Store, you know you are receiving a genuine product that has been certified in Australia.
Orders are shipped from our warehouse in Sydney, Australian within 2 business days.
We use trusted delivery partners and a tracking number will be provided once the shipment has been dispatched.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@ezviz.com.au.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@ezviz.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@ezviz.com.au.