Exchange & Returns

We offer a 14-day return service for the EZVIZ products purchased from the EZVIZ.COM.AU from the date of your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@ezviz.com.au.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@ezviz.com.au.

You will be responsible for paying for your own shipping costs for returning your item(s). EZVIZ will process your return and issue a refund (excluding the original shipping costs) after receiving your return of the eligible product(s).

Return and refund policy does not apply to Ezviz products which purchased from the third-party stores, please contact the third-party store where the product was originally purchased for the return and refund.

We reserve our right to refuse a return and refund on an item found to be in un-resalable condition and or with missing parts or packaging. We cannot accept returns on software or any other consumable product once the packaging/seal has been opened.

We do reserve our right to charge a restocking fee if the product packaging has been opened and is no longer considered to be in brand new condition, up to15% of the purchase price is deemed applicable.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.