- Actual charging efficiency may be slightly higher or lower depending on sunlight intensity and other environmental factors.
- Currently only following models support Bluetooth communication: EB3-R200, BC1c-R100, CB5-R100, EB5-R100. The list may grow as EZVIZ launches more products in the future. Please check the compatibility before purchasing.
- The data is calculated when the Solar Panel charges both an EB8 Outdoor Pan & Tilt Battery Camera and itself from zero battery to full battery status, under the condition that no power-consuming camera activities (including detection, video recording, pan and tilt actions, etc.) happen during the charging period. The data collecting process is under STC (Standard Tested Condition): AM=1.5, 25℃, 1000W/㎡, SMQ.
- The data is calculated when the Solar Panel has fully charged its onboard battery, and powers a fully-charged EB8 Outdoor Pan & Tilt Battery Camera under the condition that the EB8 is set on the always-recording mode. For different camera usage or other battery camera models, the estimate hours of power use may vary.
Frequently Asked Questions (FAQ)
When you purchase from the EZVIZ Australia Official Store, you know you are receiving a genuine product that has been certified in Australia.
Orders are shipped from our warehouse in Sydney, Australian within 2 business days.
We use trusted delivery partners and a tracking number will be provided once the shipment has been dispatched.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@ezviz.com.au.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@ezviz.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@ezviz.com.au.