- The inclusion of the supporting solar panel in the EP3x Pro is intended to provide an additional power source for the main device, helping to extend the battery life of the doorbell to reduce the frequency of recharging. Please note that the solar panel is not the primary or only option to power your EP3x Pro doorbell , as its charging efficiency is highly dependent on sunlight exposure (which can be greatly affected by the location and orientation of the solar panel and whether other objects in the area are blocking sunlight).
- When Color Night Vision is enabled, the EP3x Pro renders color night vision within 1 meter, according to EZVIZ Lab’s test results under standard conditions.
- Google Assistant is not available in certain languages and countries. When integrating the EP3x Pro with Google Assistant, users can enable live streaming on their supported devices, but cannot receive incoming video calls or use the chime function.
- Cloud storage service is only available in certain markets. Please verify the availability before making any purchase.
- The CH1 is not included in the kit. Please verify the product compatibility before making a purchase.
- Users can draw in rectangles to customize up to 4 privacy zones.
Frequently Asked Questions (FAQ)
When you purchase from the EZVIZ Australia Official Store, you know you are receiving a genuine product that has been certified in Australia.
Orders are shipped from our warehouse in Sydney, Australian within 2 business days.
We use trusted delivery partners and a tracking number will be provided once the shipment has been dispatched.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@ezviz.com.au.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@ezviz.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@ezviz.com.au.